Return & Refund Policy

MIREXONTX™ / CUSTOMER DESK

POLICY 07 / 09

Return & Refund Policy

How to request help with a return, refund, damaged parcel, or order issue.

CLEAR DETAILSCUSTOMER FIRSTMIREXONTX™

Quick route: Read the sections below for the details most relevant to your visit or order. If you need case-specific help, contact service@mirexontx.com or call +86 13022855650.

Start with customer care

Email service@mirexontx.com before returning any item. Include your order number, checkout email, product name, reason for the request, and photos if the item arrived damaged or incomplete. Please wait for return instructions; sending a parcel without authorization may delay handling.

Review and eligibility

Return eligibility depends on the product, order details, condition of the item, applicable consumer requirements, and the circumstances of the request. Items should be kept with their components and packaging while we review the request. Any exclusions or conditions shown for the item or at checkout also apply, subject to mandatory rights.

Return instructions and shipping

If a return is approved, customer care will provide the correct destination and instructions. Do not send a return to the company address unless those instructions confirm it. Responsibility for return shipping and any carrier charges will be explained with the case-specific guidance, subject to applicable requirements.

Damaged, incorrect, or incomplete orders

Contact us promptly if your parcel contains an incorrect item, appears damaged, or is missing a listed component. Keep the parcel, packing materials, and product in their received condition where practical. Photos of the outer package, shipping label, and item can help us review the issue.

Refund review and timing

After a returned item is received or an issue is otherwise reviewed, we will communicate the outcome and any refund or other resolution available for the case. Approved refunds are generally sent to the original payment method where possible; the time for funds to appear can depend on the payment provider or bank.

Exchanges and order changes

If you want a different item, option, or quantity, contact us before returning the original product. Exchanges and order changes depend on availability and whether the order has already entered processing. We will confirm the available route before you take action.

Your statutory rights

Nothing in this policy is intended to remove consumer rights that cannot lawfully be excluded or limited. If a local mandatory rule provides a different right, that rule applies to the extent required.

Store & Company Information